What kind of wine club package have I signed up for?
Simply sign in with your email address and password and click on ‘Account’. Under your subscriptions it will show your membership type.
Can I switch membership types?
You are able to switch between membership types but it is important to note that availability is limited and the package contents may change to accommodate adjustments. Pricing also varies from each wine club package.
What wines will be in my shipment?
The exact wines are determined just prior to each shipment, watch for the pre-shipment email that will let you know what wines to expect along with the expected shipping date.
Can I choose the wines for my shipment?
The wines are chosen by our winemaker just prior to each shipment. We do not do substitutions; however, if you have a particular favourite, you can add it on to your shipment with no additional shipping fees. Use the coupon code FREESHIPADDON at the checkout to let us know that you want to add your order to your next wine club shipment.
When will the next package be shipped?
We ship in March, June and October. The pre-shipment email will be sent out a couple of weeks prior to shipping and will indicate the exact shipping date. The cut-off date for changes and updates is on the 10th of the shipping month (ie. March 10th, June 10th, October 10th). Your credit card will be charged on the 1st of the shipping month (ie. March 1st, June 1st, October 1st)
I will be away during my next shipment, what can I do?
If you will be away during the time of shipping, email email@example.com and we will hold the wine until you return.
Can I change the address my wine is shipped to?
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.
How many bottles come in each shipment?
Four bottles are in each wine club package.
Can I add more wine to my package?
Absolutely, anytime. Just send us an email to wineclub@MFVwines.com or login to your account to place the order. Use the coupon code FREESHIPADDON at the checkout to let us know that you want to add your order to your next wine club shipment.
What additional wines are available to me?
As a valued wine club you have access to more wines than anyone else including our limited availability wines, low production wines and library wines. Login to your wine club account to view all the wines available or email wineclub@MFVwines.com to inquire about a specific wine that you are interested in.
When will my credit card be charged?
Credit cards will be processed on the 1st of each shipping month (ie. March 1st, June 1st, Oct 1st)
Can the courier leave my wine at my front door?
No. At no time can your wine be left unattended. It must be received by and signed for by someone 19 years of age or older. If you will be unavailable to receive your shipment, we can hold the wine until a more convenient time or we can ship with a courier that has a depot close to your house so that you can pick-up the wine.
I forgot my member number… how do I find it?
Log in to your account, under Your Account/View, you can find it in the right hand sidebar.
My question is not listed here, who can I contact for help?
Drop an email to our wineclub coordinator (Monica) via email to wineclub@MFVwines.com and we would be happy to help!